Just before Lisa went off to Argentina she decided that she
didn’t want to take her down jacket. Not because it wasn’t going to be warm
enough in Bariloche (it is about 1200 km south of Buenos Aires) but because it
is really bulky and difficult to lug around. So she found an amazing Columbia
jacket in a local store – this jacket is water proof and has special Omni- Heat
thermal lining and insulation; and is not at all bulky. The problem was that she needed one size
bigger. The shop wasn’t all that helpful about sourcing her size and when she
phoned around no-one had one in her size. By this stage it wasn’t even about
the colour! The worst thing was that no one was really too concerned or helpful,
even the local distributor.
So Lisa emailed Columbia in the US to ask about retail
outlets in Argentina and guess what? They got back to her immediately, asked
for her size, colour preference and address in Bariloche – it was waiting for
her on her arrival at the hostel. All free of charge including the jacket.
Lisa in her jacket
Just to clarify... my local Columbia store sourced the jacket in my size from another store and within 24hrs it was at my local store. I did buy this insulated jacket - black.
ReplyDeleteI had emailed people I know at Columbia US and SA about technical aspects of their jackets and the US very kindly sent me this red one to play with - one of the Beta Program jackets (I currently test some summer products for them).
This is the most amazing jacket.
Lisa